FAQ's
What makes PPJ Property Management different from other property management companies?
What is the process for requesting a repair or service?
PPJ is one of the first property management services operating 24/7 to meet your needs around the clock. We stand apart with our pay-per-job model, eliminating monthly fees and offering full transparency. From tenant communication to organising repairs and seasonal maintenance, we provide expert, hassle-free service designed to save landlords time and money—all without tying you into long-term contracts.
Simply contact us with the issue via email, and we’ll handle the rest. We coordinate with our trusted contractors to resolve the problem quickly and efficiently. You’ll receive a transparent breakdown of the costs before any work is done.
How does your pricing work?
At PPJ Property Management, we believe in flexibility and simplicity. We don’t charge monthly fees—instead, we operate on a pay-per-job basis. Whether it’s tenant communication, organising property repairs, or seasonal maintenance, you only pay for the services you need when you need them. This ensures you stay in control of your costs while benefiting from a professional and reliable service tailored to your requirements.
What is included in your tenant communication service?
For a yearly fee of £200 per tenancy, we handle tenant communications regarding repairs, general enquiries and any issues or concerns they might have, ensuring any issues are resolved quickly. This service frees you from managing tenant enquiries while providing peace of mind that everything is handled professionally.
Do you source tenants?
No, PPJ does not directly source tenants. However, we can put you in contact with our trusted letting agent partner who can help you find reliable tenants for your property. With our industry experience, we can also provide advice to ensure your property is marketed effectively and professionally.
Who Handles Check-Outs When a Tenant Leaves?
The check-out process is best handled by the same letting agent who conducted the tenant's check-in and inventory, ensuring consistency and fairness when comparing the property's initial and final condition. At PPJ, we’ll handle all communication with our trusted letting agent partner, ensuring the process is smooth and efficient, while you as the landlord retain the final say in all decisions.
Do you manage HMO's
Yes, we manage HMOs for £100 per tenant - per year, offering comprehensive services tailored to meet the specific needs of multi-tenant properties. From handling tenant communication to organising repairs, we ensure your HMO runs smoothly and efficiently.
What happens if a landlord requires someone to visit the property?
As a virtual property manager, we arrange for a vetted local professional to visit your property for inspections, or general checks. Just like any other job! Any additional costs for this service will be communicated to you upfront.
What does being a modern property manager mean?
Being a modern property manager means providing efficient, cost-effective, and proactive solutions that make life easier for landlords. This includes streamlined communication, transparent pricing, reliable contractor networks, and ensuring compliance with the latest regulations. By focusing on efficiency and landlord profitability, we help maintain properties, resolve issues quickly, and keep tenants satisfied—all without unnecessary complexity or high costs.
Do you handle emergency maintenance issues
Yes, we can coordinate emergency repairs by connecting you with trusted contractors who can respond quickly to urgent issues. We ensure that any emergency is dealt with efficiently, minimising disruption for both you and your tenants.
What Happens if i want to switch back to managing my property myself?
You can cancel our service at anytime by providing written notice.
What jobs can PPJ help me with?
Just like a traditional property management company we can help you with absolutely anything you or your property might need, from tenant communication to repairs to inspections and much more.
Are you a member of a professional organisation?
Yes, PPJ Property Management is proud to be a member of The Property Redress Scheme (PRS). This membership demonstrates our commitment to upholding high standards of service and professionalism. It also ensures that our clients have access to an independent dispute resolution process, offering peace of mind when you work with us.
Do you offer rent collection?
No, we don’t handle rent collection directly. However, we ensure that tenants pay rent directly into the landlord’s bank account and obtain confirmation from them each month for peace of mind.
If you’d like more information about our services, get in touch today.